Jon Trickett – 2016 Parliamentary Question to the Department of Health

The below Parliamentary question was asked by Jon Trickett on 2016-09-14.

To ask the Secretary of State for Health, how many complaints NHS England has responded to outside of the 12 month statutory limit for the period in which complaints can be made in each year from 2010 to 2016.

Mr Philip Dunne

The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009 do not place a duty on individual organisations to collect these data; and therefore they are not collected centrally.

There would be a disproportionate cost to provide data in this format, which could in any case only be provided from 1 April 2013 when NHS England was established.