John Pugh – 2016 Parliamentary Question to the Department for Transport

The below Parliamentary question was asked by John Pugh on 2016-02-01.

To ask the Secretary of State for Transport, what the criteria are by which his Department measures the level of service provided by rail franchises operating.

Claire Perry

Depending on the franchise, we measure the level of services provided by the performance against the set benchmarks (capacity, cancellations and delay minutes), and/or the Public Performance Measure. Some franchises are also measured against the National Passenger Survey results.