John McDonnell – 2014 Parliamentary Question to the Department for Work and Pensions

The below Parliamentary question was asked by John McDonnell on 2014-06-18.

To ask the Secretary of State for Work and Pensions, how many staff in his Department have been asked to assist G4S in the delivery of the new Child Maintenance Options scheme to date; how many more staff G4S estimates will be needed to administer this contract when peak levels of applications are reached; and how much in staffing costs his Department is liable to pay as a result.

Steve Webb

The Child Maintenance Options service is not a new service and was introduced in 2008. It offers information and support to help separating and separated parents make an informed choice about their child maintenance arrangement. It is not a child maintenance scheme.

The Department has in place planned and agreed business continuity arrangements with its supplier. This includes utilising the Department’s staff to take some calls where volumes exceed contracted levels. Over the past nine months the Department has used anything from 5 to 20 people for periods ranging from minutes to hours.

The child maintenance reform programme includes ending liabilities on Child Support Agency cases in the 1993 and 2003 schemes over the next three years and it is too early to accurately predict when peak call volumes into Child Maintenance Options will be reached. Child Maintenance Options calculates resource requirements based on forecast volumes provided by the Department on a rolling three month basis. The number of staff Child Maintenance Options employs will increase in line with these forecasts over the next three years before returning to more normal levels when the reforms have completed. The associated costs are reflected in the contract.