John Healey – 2016 Parliamentary Question to the Department for Communities and Local Government
The below Parliamentary question was asked by John Healey on 2016-04-08.
To ask the Secretary of State for Communities and Local Government, how many cases have been received by the Housing Ombudsman in each year since 2009-10.
Brandon Lewis
The Housing Ombudsman is an independent body whose objective it is to resolve disputes involving tenants and leaseholders of social landlords and their voluntary members.
The levels of complaints and enquiries have increased year on year since 2006 and there was a 64% increase between 2012-13 and 2014-15, which is due to an extension of The Housing Ombudsman’s remit to cover local housing authorities. The total number of enquiries and complaints received by the Housing Ombudsman are provided in the table below:
|
2009-10 |
2010-11 |
2011-12 |
2012-13 |
2013-14 |
2014-15 |
2015-16 |
|
8,360 |
8,643 |
9,010 |
9,958 |
12,782 |
16,337 |
15,984 |
The majority of these cases are resolved informally but the following table shows the number of formal determinations made by the Housing Ombudsman each year.
|
2009-10 |
2010-11 |
2011-12 |
2012-13 |
2013-14 |
2014-15 |
2015-16 |
|
|
Within jurisdiction |
458 |
559 |
501 |
543 |
520 |
579 |
976 |
|
Outside jurisdiction |
108 |
73 |
104 |
100 |
160 |
240 |
125 |
|
Total |
566 |
632 |
605 |
643 |
680 |
819 |
1101 |
