Jim Shannon – 2016 Parliamentary Question to the Department for Transport

The below Parliamentary question was asked by Jim Shannon on 2016-06-08.

To ask the Secretary of State for Transport, if he will make representations to Ryanair on the cost of amending boarding passes and other travel documents.

Mr Robert Goodwill

The Government and the Civil Aviation Authority (CAA) continue to emphasise to the airlines the importance of compliance with ticket transparency obligations, ensuring that terms and conditions (including any administration fees and charges) are clear to passengers when they choose between airlines.

To enhance consumer protection in this area, the CAA will start work on unfair contract terms with the airlines this summer, in accordance with the CAA’s Strategic Plan 2016-2021. The work will include a review of the airlines’ terms and conditions (Conditions of Carriage) with the aim of ensuring the rights and obligations of the consumers and businesses are fair and balanced and consumers are not being penalised by unfair contract terms. The administration fees the industry currently charges are part of the terms and conditions and as such, will form a part of this work. The Government supports this work and will follow the progress with interest.