Jeremy Lefroy – 2015 Parliamentary Question to the Department for Transport

The below Parliamentary question was asked by Jeremy Lefroy on 2015-12-07.

To ask the Secretary of State for Transport, what steps his Department is taking to improve the passenger compensation regime for train delays and cancellations.

Claire Perry

In our manifesto we committed to improve compensation for delayed rail passengers. We have already changed the system to get compensation paid in cash, not travel vouchers, and we are putting new compensation obligations like automatic delay/repay into franchise specifications.

We will negotiate hard with rail operators to get even better compensation arrangements for passengers but also focus on what we all want which is to have the trains run on time.