Jeremy Browne – 2014 Parliamentary Question to the Department for Education

The below Parliamentary question was asked by Jeremy Browne on 2014-04-10.

To ask the Secretary of State for Education, what resource is available to parents who believe that Social Services departments are behaving unreasonably in pursuing their children’s safeguarding activities.

Mr Edward Timpson

Parents should, in the first instance, complain to the service provider or the local authority’s complaints officer if they are unhappy about the way a local authority has handled a specific case. They may find it helpful to contact the local authority to obtain details of the authority’s own complaints procedure. Details of how to complain about a local authority service can be found online at: https://www.gov.uk/understand-how-your-council-works/make-a-complaint

Parents may wish to complain to the Local Government Ombudsman (LGO) if they feel dissatisfied with the handling of their complaint under the local authority procedure. More information on making a complaint to the LGO is available at www.lgo.org.uk or by calling the LGO advice line on 0300 061 0614 or 0845 602 1983.

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