Jane Hunt – 2022 Statement on Public Targets for Companies House

The statement made by Jane Hunt, the Parliamentary Under-Secretary of State for Business, Energy and Industrial Strategy, in the House of Commons on 19 July 2022.

I have set Companies House the following targets for the year 2022-23:

Register of Overseas Entities

Introduce a Register of Overseas Entities: contributing towards the fight against economic crime.

Complete and up to date data

The 97% of companies on the register have filed a confirmation statement: high levels of compliance are essential to ensure the register holds timely and accurate data.

Digital service availability

Digital services are available for a minimum of 99.9% of the time: Very high service availability enables our customers to use our services when they need to, inspiring customer confidence and supporting high satisfaction levels.

Customer satisfaction

We will be in the top 20% of public sector organisations for customer satisfaction: high levels of customer satisfaction will demonstrate we are meeting customer expectations and will further build reputation as a centre of excellence.

Diversity

We will increase the number of staff recruited to Companies House from under-represented groups by 10%: increased diversity will help Companies House be more representative of its customer base and help it to be a more interesting and desirable employer, thus increasing the talent pools to which we have access.

Delivering value

We will manage expenditure set out within budgetary limits: delivering the priorities defined in corporate targets whilst keeping expenditure within delegated limits ensures public value is maintained.