Helen Jones – 2016 Parliamentary Question to the Department for Culture, Media and Sport
The below Parliamentary question was asked by Helen Jones on 2016-05-03.
To ask the Secretary of State for Culture, Media and Sport, what steps he is taking to restrict the amount that mobile telephone companies and other communication providers can charge for the provision of a Porting Authorisation Code to customers; and if he will make a statement.
Mr Edward Vaizey
Industry rules require mobile telephone companies to provide mobile number portability (the ability to transfer a mobile phone number) to customers within the shortest possible time, and the Porting Authorisation Code (PAC) must be issued over the phone, or by text message, within two hours of a customer’s request. Companies are permitted to make reasonable charges for providing number portability, but those charges should be based on the costs of providing the PAC and should not disincentivise customers from switching. In general, mobile telephone companies do not charge customers for requesting or issuing a PAC, nor for the process of switching a customer to another provider. However, some service providers may make a termination charge, if for example a customer terminates a contract before the expiry of the minimum contract term, or if the customer changes provider before they have served out any required minimum notice period for termination (usually 30 days). The Government is committed to making it easier and quicker for consumers to switch services enabling more customers to obtain better value from their mobile service provider and fully supports Ofcom’s interim findings in the recent digital communications review. This includes Government efforts encouraging industry on a voluntary basis to remove/reduce charges for handset unlocking for consumers at the end of their contracts.
