Gregory Campbell – 2016 Parliamentary Question to the HM Treasury

The below Parliamentary question was asked by Gregory Campbell on 2016-09-06.

To ask Mr Chancellor of the Exchequer, what the average telephone waiting time was for members of the public trying to contact HM Revenue and Customs in the first six months of (a) 2015 and (b) 2016.

Jane Ellison

HM Revenue and Customs publishes regular performance reports, including average speed of answer details, which are available at: https://www.gov.uk/government/publications/business-plan-indicators.