Gregg McClymont – 2014 Parliamentary Question to the Department for Work and Pensions
The below Parliamentary question was asked by Gregg McClymont on 2014-03-26.
To ask the Secretary of State for Work and Pensions, how many people received face to face guidance from the Pension Advisory Service in each of the last five years.
Steve Webb
The Pensions Advisory Service provides information and guidance over multiple distribution channels including by telephone, web chat, online and written enquiries and face to face via outreach activity. The outreach activity includes shows, forums and similar events. All guidance is tailored to the individuals’ personal circumstances.
The data for the last five years are set out in the table below:
|
Year |
2009/2010 |
2010/2011 |
2011/2012 |
2012/2013 |
2013/2014 |
|
Helpline customers Includes calls, online enquiries, webchats and 1st party complaints |
99,663 |
87,712 |
93,505 |
84,228 |
76,348 (as at 28th February) |
|
Outreach work |
6,457 people spoken to at TPAS events/presentations |
7,577 |
3,786 |
1,091 |
1,400 estimate to date |
