Greg Mulholland – 2016 Parliamentary Question to the HM Treasury

The below Parliamentary question was asked by Greg Mulholland on 2016-02-01.

To ask Mr Chancellor of the Exchequer, how many telephone calls HM Revenue and Customs has received from (a) small businesses, (b) medium-sized businesses and (c) large businesses in each of the last five years; and what the average time taken to answer telephone calls from each such category of business was in each of those years.

Mr David Gauke

This information is not held by HM Revenue and Customs (HMRC).

HMRC handles around 50 million telephone calls annually and regularly publishes general performance reports at Gov.uk.