Greg Mulholland – 2016 Parliamentary Question to the Department for Transport

The below Parliamentary question was asked by Greg Mulholland on 2016-07-19.

To ask the Secretary of State for Transport, what assessment he has made of levels of passenger satisfaction with light rail systems.

Paul Maynard

The Department for Transport has not made any assessment of passenger satisfaction levels in regards to light rail. However, Transport Focus, an independent transport user watchdog, published results in May 2016 which indicated overall journey satisfaction in 2015 had increased to 92% from 90% the previous year. This follows a survey conducted of over 5,000 passengers who had used light rail systems in operation in Blackpool, Manchester, Birmingham, Nottingham, Sheffield and Edinburgh.

A copy of the Transport Focus report can be found at the following weblink:

http://www.transportfocus.org.uk/research-publications/research/tram-passenger-survey/

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