Greg Mulholland – 2015 Parliamentary Question to the Home Office

The below Parliamentary question was asked by Greg Mulholland on 2015-11-04.

To ask the Secretary of State for the Home Department, what representations she has received on responding to correspondence from hon. Members by email rather than by letter.

James Brokenshire

UK Visas and Immigration (UKVI) can confirm that it corresponds with hon. Members through informal channels such as email and telephone wherever possible as opposed to formal written correspondence.

A recent MP satisfaction survey conducted by UKVI revealed that over 87% of respondents prefer informal channels of communication such as email or telephone rather than a formal letter response. This effective channel shift has improved the level of service that the department has provided to MPs.