Speeches

Graham Jones – 2014 Parliamentary Question to the Department for Work and Pensions

The below Parliamentary question was asked by Graham Jones on 2014-06-25.

To ask the Secretary of State for Work and Pensions, how many complaints his Department has received on the Access to Work scheme in each of the last five years.

Mike Penning

Access to Work complaints are handled in accordance with the DWP two tier complaints process. The figures that are available since the introduction of that process are:

Customer complaints received

Year

2011/12 (Q4 only)

2012/13

2013/14

Number of complaints

121

75

157