Gill Furniss – 2016 Parliamentary Question to the HM Treasury

The below Parliamentary question was asked by Gill Furniss on 2016-10-19.

To ask Mr Chancellor of the Exchequer, if he will make it his policy for HM Revenue and Customs (HMRC) to keep records of the (a) number of people who have their tax credits erroneously suspended by Concentrix, (b) number of people who subsequently have those tax credits reinstated and (c) length of time it takes HMRC to subsequently process those payments.

Jane Ellison

HM Revenue and Customs (HMRC) collects a wide range of data in order to process a claim. However, this data is not currently held in a form that is accessible for bulk requests without incurring disproportionate costs. For that reason, HMRC is currently focused on resolving outstanding Concentrix cases, but will be preparing analysis which will be made available in due course.