Frank Field – 2015 Parliamentary Question to the Department for Work and Pensions

The below Parliamentary question was asked by Frank Field on 2015-02-20.

To ask the Secretary of State for Work and Pensions, how many calls were made to (a) The Pension Service, 08456060265, (b) Personal Independence Payment, 08458503322, (c) Carer’s Allowance Unit, 08456084321, and (d) Bereavement benefits, 08456088601, in each of the last five financial years; how much revenue was generated from calls to each of those numbers; and when he plans to end the use of those numbers.

Esther McVey

Please see the attached table – PQ224822 Selected Volumes- detailing volume of calls made to (a) The Pension Service, 08456060265, (b) Personal Independence Payment, 08458503322, (c) Carer’s Allowance Unit, 08456084321, and (d) Bereavement benefits, 08456088601, in each of the last five financial years. (Metric definition and limitations included within the attachment)

For the financial years 2014/15, 2013/14 and 2012/13, DWP received no revenue for the telephone number 08456060265. For the financial years 2014/15 and 2013/14, DWP received no revenue for the telephone number 08458503322. For the financial years 2014/15, 2013/14 and 2012/13, DWP received no revenue for the telephone number 08456084321. For the financial years 2014/15, 2013/14 and 2012/13, DWP received no revenue for the telephone number 08456088601.

DWP is already in the process of replacing all its 0845 number prefixes in use for its national helplines.