Frank Field – 2015 Parliamentary Question to the Department for Transport
The below Parliamentary question was asked by Frank Field on 2015-10-09.
To ask the Secretary of State for Transport, how many reports the DVLA has received of applicants’ documents going missing in each of the last five years.
Andrew Jones
The table below provides the number of complaints received at the Driver and Vehicle Licensing Agency (DVLA) from customers about application documents that have been lost or damaged.
|
Year |
Number complaints received |
Number of relevant transactions* handled by the DVLA |
|
2010 |
125 |
31,153,825 |
|
2011 |
105 |
30,670,002 |
|
2012 |
129 |
30,510,913 |
|
2013 |
63 |
30,506,202 |
|
2014 |
71 |
29,503,088 |
|
2015 to date |
68 |
20,029,717 |
*This is for driver licensing and vehicle registration and licensing transactions, which may include supporting documentation, such as, identity documents.
