Frank Field – 2014 Parliamentary Question to the Department for Work and Pensions

The below Parliamentary question was asked by Frank Field on 2014-06-13.

To ask the Secretary of State for Work and Pensions, what steps he is taking to ensure claimants experiencing delays in their personal independence payments assessments are kept better informed of the status of their applications.

Mike Penning

We have taken immediate action to ensure that claimants receive all the information they need.

This includes a number of actions:

– SMS updates acknowledging receipt of the ”How your disability affects you” form.

– Updated Gov.uk to include clear information.

– Detailed information on estimated journey times.