Drew Hendry – 2016 Parliamentary Question to the Department for Culture, Media and Sport

The below Parliamentary question was asked by Drew Hendry on 2016-09-06.

To ask the Secretary of State for Culture, Media and Sport, whether her Department plans to bring forward legislative proposals to prohibit the imposition of broadband service cessation fees by providers who are unable to provide customers with adequate service.

Matt Hancock

Most major broadband providers have signed up to Ofcom’s Residential Broadband Speeds Code of Practice. This requires providers to give new customers, or customers who have changed their service, information on their guaranteed minimum speed. If a customer cannot get this guaranteed access line speed and providers are unable to resolve the problem, the Code states that providers must allow customers to leave their contract without penalty.