David Nuttall – 2016 Parliamentary Question to the HM Treasury

The below Parliamentary question was asked by David Nuttall on 2016-07-08.

To ask Mr Chancellor of the Exchequer, what processes HM Revenue and Customs has for resolving complaints relating to class 2 national insurance contributions.

Mr David Gauke

Each year HM Revenue and Customs (HMRC) receives and responds to 50 million phone calls and 15 million letters from Self Assessment and PAYE customers. HMRC commits to responding to complaints within 15 days of receipt and therefore expects that, excluding any that may be received in the last few weeks before abolition, outstanding complaints will have been cleared.