David Jones – 2022 Speech on West Coast Main Line Services

The speech made by David Jones, the Conservative MP for Clwyd West, in the House of Commons on 15 December 2022.

First, I congratulate my hon. Friend the Member for Ynys Môn (Virginia Crosbie) on securing this debate and the Backbench Business Committee on facilitating it. I guess that the debate is of interest to a considerable number of Members of this House, and I suspect that the reason the Chamber is not fuller today is that a lot of them are in Euston station waiting to see whether they can get a train home. Indeed, to be absolutely frank, the only reason that I am here is that I had the foresight to bring my car on Sunday—I did not want to take my chances with Avanti today immediately before Christmas.

The west coast main line is one of the most important pieces of transport infrastructure in this country, as it links the capital with major population centres such as Birmingham, Liverpool, Manchester, Glasgow and Edinburgh. Importantly for my constituents, as my hon. Friend said, it also connects to the north Wales main line, which links the capital to north Wales towns and Holyhead, which is the principal ferry port to Ireland.

For my constituents, the west coast and north Wales main lines are a lifeline to the capital city and the major cities of the north-west and the midlands. North Wales is an extremely important holiday destination, so it is vital for the north Wales economy that there should be good, reliable and frequent links to London and other cities. Similarly, north Wales businesspeople and travellers are entitled to have those links to the capital.

Sadly, the rail network is currently beset by strikes, but that aside, north Wales has not enjoyed a decent train service for quite a long time. For many years, as we have heard, the franchise was operated by Virgin Trains and the service was generally regarded as good, reliable and efficient. In 2019, however, the franchise was granted to Avanti West Coast, which is a joint venture of FirstGroup and Trenitalia, as we have heard. Since then, matters have declined considerably. It is ironic that an Italian company is involved, because it used to be said that the only decent thing that Mussolini ever did was make the Italian trains run on time.

It is no exaggeration to say that Avanti has performed deplorably for much of the year, and nowhere has that performance been more lamentable than in north Wales. For much of the time since August, there has been, at best, only one through train a day between Holyhead and London. Travellers from stations across north Wales have been obliged to change trains once and sometimes twice at Chester and Crewe. The north Wales main line has been reduced to the status of an inefficient branch line.

Complaints are legion. I will give the House a flavour of some of the complaints that I have received from my constituents. One said:

“The current North Wales to London service is the worst I have known in the 30 years that I have used it”,

and that that makes it “impossible” for them or their wife

“to hold UK-wide appointments which require our attendance at meetings in London.”

Another said that Avanti’s management of the west coast route is

“limiting our growth, because we can no longer rely on trains to and from London, as we did when Virgin ran the train line. As such, we have missed many business opportunities because we have had so many trains cancelled, resulting in our clients losing confidence in our service. We have also had return trains delayed, meaning we have incurred unnecessary expense and inconvenience as we have had to stay in hotels and lose valuable working hours the next day.”

I received one on Monday that said:

“I returned to Colwyn Bay on the 18:10 Avanti train from London Euston last Friday. The train consisted of only five coaches instead of the advertised 10 and effectively departed dangerously overloaded due to the number of passengers having to stand. The on-board seat booking system was absent, causing much confusion, no refreshment/buffet service available, and the service arrived over 20 minutes late to Colwyn Bay. In all, a very poor service, which, sadly, I have become accustomed to.”

I could regale the House with similar personal experiences, such as of my five-hour journey home last Friday that would normally take under three hours.

Those complaints are entirely justified when one looks at the empirical evidence. The website of the Office of Rail and Road reveals that the average rate of cancellations in Great Britain as a whole was 4.1% in the quarter from July to September 2022. However, in the same quarter, the rate of cancellations for Avanti West Coast was 12.1%—almost three times the national average. On punctuality, the percentage of recorded station stops arrived at on time for Great Britain as a whole was 67.7%; for Avanti, it was 38.8%—almost twice as bad.

As we have heard, Avanti’s operational problems have primarily been caused by a shortage of available drivers. It has pursued a business model of relying heavily on drivers undertaking overtime work as a matter of course. The short-sightedness of that approach is manifest in the dreadful service that north Wales rail passengers have endured, despite the best efforts of Avanti train staff, who I have no doubt are just as dispirited by the current situation as anyone else. Like my hon. Friend the Member for Ynys Môn, I highly value the work of Avanti train staff, who are always cheerful and efficient; it is just that they are trying to do their best while working for a really inefficient operation.

In August, the vast majority of Avanti staff refused to work overtime, meaning that the company, instead of having the staff to run 400 services, had enough to run only 50. Avanti called this “unofficial strike action”. ASLEF disputes that, saying that drivers do not have to work overtime, and it is hard not to have some sympathy with that view. The fact is that if Avanti wanted to take on the franchise, it was up to the company to ensure that it could deliver on its obligations. Avanti says that all train operators rely on overtime to deliver services, but other, comparable train operators have not had the difficulties that it has experienced. For example, LNER, which runs the east coast franchise, has run a normal timetable since February. Avanti must therefore be incapable of cultivating good relations with its staff in such a way as to achieve an acceptable service.

Avanti formerly operated the franchise under an emergency recovery measures agreement, which fell due to be renewed on 16 October. Many of us fervently hoped that it would not be renewed; indeed, north Wales Conservative MPs wrote to the DFT urging it not to renew it. However, before the 16th, the Department announced that Avanti’s franchise would be extended to 1 April 2023 to assess whether the company could improve its services.

As we heard from my hon. Friend the Member for Ynys Môn, Avanti has introduced a new timetable with effect from 11 December, although that timetable still represents a reduction in the normal levels of service. Given the strikes that we are currently enduring, it is probably too early to say whether the timetable will hold. However, it is ominous that, as of yesterday, ASLEF has been balloting its members on strike action over new rosters.

Frankly, Avanti’s stewardship of the west coast franchise has been nothing short of appalling. It has not provided, and it continues not to provide, a proper standard of service to passengers on the west coast main line, and that failure must not be ignored by the Government. I have had a letter from my hon. Friend the Minister today saying that the Government are working with Avanti to try to improve the service. My suspicion is that, with respect, he is flogging a dead horse, because I do not think that Avanti is capable of improvement.

The current situation is not just inconveniencing travellers; it is damaging the economy right across the country, not least in the part of the world I represent. It is impossible to see any good reason why Avanti should continue to operate the west coast franchise. At the earliest possible moment, the Government should remove the franchise from Avanti and seek a new operator for the west coast main line. Avanti has had its chance, and it has failed. There is no reason why passengers in north Wales or in any other part of the country should be expected to continue to endure the consequences of Avanti’s sheer incompetence.