David Hanson – 2014 Parliamentary Question to the Home Office

The below Parliamentary question was asked by David Hanson on 2014-06-04.

To ask the Secretary of State for the Home Department, how many (a) permanent and (b) agency staff were employed by the Passport Office in (i) 2012, (ii) 2013 and (iii) 2014.

James Brokenshire

Table A sets out the requested information in respect of how many telephone
calls were received during the requested periods.

Table B shows income received in fees for premium and fast track services.

Table C provides information on the number of full time equivalent staff
employed by HM passport Office on 31 December for each of the years from 2010 –
2013.

Table D sets out the number of first time passport applications and the number
of passport renewals received during each month between January 2013 and May
2014.

In the period between 1 January and 31 May 2014, 31,188 straightforward
passport applications processed by Her Majesty’s Passport Office were not
processed within the 3-week target.