David Hanson – 2014 Parliamentary Question to the Home Office

The below Parliamentary question was asked by David Hanson on 2014-06-04.

To ask the Secretary of State for the Home Department, how many telephone calls were received by the Government’s passport helpline (a) in each month of 2013 and (b) between 1 January and 31 May 2014.

James Brokenshire

Table A sets out the requested information in respect of how many telephone
calls were received during the requested periods.

Table B shows income received in fees for premium and fast track services.

Table C provides information on the number of full time equivalent staff
employed by HM passport Office on 31 December for each of the years from 2010 –
2013.

Table D sets out the number of first time passport applications and the number
of passport renewals received during each month between January 2013 and May
2014.

In the period between 1 January and 31 May 2014, 31,188 straightforward
passport applications processed by Her Majesty’s Passport Office were not
processed within the 3-week target.