David Anderson – 2016 Parliamentary Question to the Department for Business, Innovation and Skills

The below Parliamentary question was asked by David Anderson on 2016-02-09.

To ask the Secretary of State for Business, Innovation and Skills, what additional resources his Department plans to make available to the Office of the Independent Adjudicator to ensure it meets the 90-day target in issuing complaint outcomes set by the European Directive on Alternative Dispute Resolution.

Joseph Johnson

Should an approved Alternative Dispute Resolution provider, such
as the Office for the Independent Adjudicator for Higher Education (OIA),be found
to be continually failing to comply with the Alternative Dispute Resolution Regulations
2015, the Government has set out a process that enables an appointed body (the
Chartered Trading Standards Institute) to monitor compliance, recommend
improvements and, ultimately, remove a body from the approved list.

The OIA is independent of Government and funded by compulsory subscriptions
from higher education providers. All higher education providers in receipt of
student support funding are required, through legislation, to join the OIA and pay
subscription fees. The OIA makes an assessment each year of the level of
funding it requires to ensure that its costs can be met.