Clive Efford – 2016 Parliamentary Question to the Department for Transport
The below Parliamentary question was asked by Clive Efford on 2016-01-14.
To ask the Secretary of State for Transport, whether Southeastern trains and Network Rail have contingency plans in the event of a rail line being closed due to unforeseen circumstances in order to (a) minimise disruption to other rail lines, (b) provide extra capacity on adjacent lines to get passengers as close as possible to their usual destinations and (c) ensure that up-to-the-minute information is provided to passengers regarding alternative routes and replacement services; and if he will make a statement.
Claire Perry
Southeastern have Key Route Strategies in place in case of a line closure. These include options such as replacement buses, ticket acceptance on other routes and if possible on other forms of transport.
Where events are likely to disrupt the service longer term, Southeastern consider re-working the timetable to minimise disruption as much as possible.
Southeastern work closely with Network Rail in managing such events. Network Rail and Southeastern have confirmed that whilst rail lines in the South East are extremely busy and tend to already run at capacity at peak times, it may sometimes be possible to provide extra capacity by strengthening the service on adjacent lines, depending on both rolling stock availability and operating capacity in the peak.
Network Rail support train operators in providing timely information to passengers. Arrangements for putting contingency timetables in place have been improved significantly in recent years, which enables National Rail Enquiry Service to be amended earlier and more timely information to be communicated to passengers. This helps particularly with communicating timetable changes and rail replacement services.
