Chris Ruane – 2014 Parliamentary Question to the Department for Work and Pensions

The below Parliamentary question was asked by Chris Ruane on 2014-04-08.

To ask the Secretary of State for Work and Pensions, what assessment he has made of the quality of feedback to hon. Members by (a) his Department and (b) private sector providers when they raise constituents’ concerns about personal independence payments.

Mike Penning

The Department for Work and Pensions and Ministers provide feedback to hon. Members in a range of ways, for example at meetings, during debates, through correspondence and by answering Parliamentary Questions. Where it is not possible to answer a particular query the Department will say so and indicate, where appropriate, when the information will become available in the future, for example through the release of statistical material.

The two assessment providers for Personal Independence Payment are responsible for dealing with complaints about their own respective levels of service and I understand that they may also deliver their own events for honourable members. Both providers have their own processes for dealing with enquiries from MPs.