Charlotte Leslie – 2016 Parliamentary Question to the Department of Health

The below Parliamentary question was asked by Charlotte Leslie on 2016-06-13.

To ask the Secretary of State for Health, what assessment he has made of the adequacy of the mechanisms in place to pursue complaints against private company owners providing dental services in the event that the dentist who carried out the procedure leaves the country.

Alistair Burt

A complaint about privately funded healthcare is a matter between the patient and the provider of the service or clinician. However, if the service was commissioned by the National Health Service for NHS patients the NHS complaints regulations will apply and the complaint can be made to either the provider or commissioner of the service but not to both. In the circumstances where a provider is not available the complaint should be made to the commissioner of the service.