Cat Smith – 2016 Parliamentary Question to the Department for Transport

The below Parliamentary question was asked by Cat Smith on 2016-03-07.

To ask the Secretary of State for Transport, what representations his Department has received on the incidence of refusals by taxi drivers to carry assistance dogs; and if he will introduce compulsory disability awareness training for drivers of taxis and private hire vehicles.

Andrew Jones

I am aware of the ongoing problems passengers accompanied by assistance dogs encounter when using taxis and private hire vehicles.

The Department has issued comprehensive guidance to both licensing authorities and the licensed industry in respect of the relevant duties in the Equality Act 2010. Any allegations of breaches of the Act must be reported to the local licensing authority to enable them to take appropriate action.

Although there is no legal requirement for taxi and private hire vehicle drivers to undertake disability awareness training, the Department’s Best Practice Guidance on taxi and private hire vehicle licensing recommends that local licensing authorities to work with the industry in their area to improve drivers’ awareness of the needs of disabled people. This includes encouraging their drivers to undertake disability awareness training.