Carolyn Harris – 2015 Parliamentary Question to the Department for Work and Pensions

The below Parliamentary question was asked by Carolyn Harris on 2015-10-09.

To ask the Secretary of State for Work and Pensions, what assessment he has made of the (a) capacity and (b) skills of Jobcentre Plus staff to provide appropriate support to disadvantaged parents.

Priti Patel

The support available to vulnerable and disadvantaged claimants is tailored to meet their individual needs, helping to overcome barriers that might make finding a job more difficult.

Jobcentre Plus staff are provided with the skills and knowledge required to support a range of claimants with a diverse set of circumstances, and to respect each individual’s needs.

Each member of staff works with their line manager to assess their individual skills and ensure they deliver high levels of competence and professionalism, including identifying additional training needs.

This approach encourages continuous improvement and skills growth to meet the full range of customer needs.