Caroline Lucas – 2016 Parliamentary Question to the Department for Work and Pensions

The below Parliamentary question was asked by Caroline Lucas on 2016-01-28.

To ask the Secretary of State for Work and Pensions, with reference to the Answer of 22 July 2014 to Question 205815, what progress he has made on providing a secure and accessible on-line Personal Independence Payment claim form; and if he will make a statement.

Justin Tomlinson

We are developing the streamlined PIP digital claim process which brings the current PIP telephony claim and paper form together.

We are working closely with the Cabinet Office to ensure this meets the government standards for digital services which focus on the needs of users. We have user tested a number of different design approaches and based on feedback are ensuring that the claim process is tailored to individual needs and moves away from ‘one size fits all’.

The digital claim process continues to be improved and tested with a wide range of users and disability organisations for implementation in 2016. It will be available to everyone once the online claim process has been fully tested.