Caroline Lucas – 2016 Parliamentary Question to the Department for Transport
The below Parliamentary question was asked by Caroline Lucas on 2016-09-13.
To ask the Secretary of State for Transport, pursuant to the Answer of 20 June 2016 to Question 40383, when he plans to make an announcement on when passengers will have access to compensation when trains are over 15 minutes late; whether the application of the Consumer Rights Act 2015 (CRA) from 1 October 2016 will affect that access; after how many minutes of delay the consumer’s right to claim a full refund under the CRA will take effect; and if he will make a statement.
Paul Maynard
As set out in the previous answer, we are committed to improving compensation arrangements for passengers and we expect to make an announcement on this shortly.
We want to strengthen the rights of rail passengers to get compensation for poor service. The Consumer Rights Act will allow rail passengers to challenge compensation amounts awarded for delays and cancellations where the train operator is at fault.
Train operators’ existing compensation schemes will continue to provide the main means of redress for passengers after 1 October 2016, when the Act comes into force for all transport providers. We will continue to work with train operators to improve their compensation schemes.
