Caroline Lucas – 2016 Parliamentary Question to the Department for Transport

The below Parliamentary question was asked by Caroline Lucas on 2016-06-24.

To ask the Secretary of State for Transport, pursuant to the Answer of 13 June 2016 to Question 40383, whether the Government has the power under current delay repay infrastructure to allow people to claim compensation for 15-minute delays before it makes other planned improvements to compensation arrangements; and if he will make a statement.

Claire Perry

All franchised Train Operating Companies (TOCs) are required under their franchise agreement to have in place a Passenger’s Charter which will include arrangements for compensation for passengers. TOCs can, at their discretion, go beyond the commitments in their Passenger’s Charter including on compensation on an ex gratia basis.