Barry Sheerman – 2016 Parliamentary Question to the Department of Health
The below Parliamentary question was asked by Barry Sheerman on 2016-09-13.
To ask the Secretary of State for Health, what assessment his Department has made of the effect of NHS 111 on reducing the uptake of other NHS services.
Mr Philip Dunne
NHS 111 providers are expected to conduct a patient survey every six months for each area they provide services for.
Considering the latest year for which survey results are available (April 2015 to September 2015 and October 2015 to March 2016 surveys), for 11.6% of triaged calls an ambulance was dispatched by the NHS 111 service and in 8.4% of calls the caller was advised to attend accident and emergency (A&E). However, 18% of patients who responded to the survey reported they would have called for an ambulance if NHS 111 had not been available, and 28.3% would have attended A&E.
For the full year period (April 2015 to March 2016), 11.3 million calls were triaged. From this we can estimate the impact of the 111 service. The differences mean that due to availability of the NHS 111 service, over 2.25 million people this year were directed away from using A&E and over 750,000 were directed away from calling an ambulance.
Data about the service to which patients are recommended during an NHS 111 call (“dispositions”) are collected by NHS England and published on a monthly basis. Latest data are for July 2016 and can be found at the following website:
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