Anne-Marie Trevelyan – 2016 Parliamentary Question to the Ministry of Defence

The below Parliamentary question was asked by Anne-Marie Trevelyan on 2016-04-08.

To ask the Secretary of State for Defence, what plans his Department has to publish (a) CarillionAmey’s key performance indicators (KPIs) and (b) his Department’s assessment of the extent to which those KPIs have been met in each year of the present contract.

Mark Lancaster

The Ministry of Defence has no plans to publish CarillionAmey’s (CA) Key Performance Indicators (KPIs) externally.

However letters are sent out each month as part of a wider Accommodation performance update to key stakeholders, including the Families Federations. These letters report on the following national housing prime contract KPIs.

Service Family Accommodation (SFA) allocations;

Void property preparation;

Move-in;

Helpdesk telephone response;

Reactive maintenance;

Statutory and Mandatory checks; and

Stage 1 complaints.

CA have not met all their KPIs since contract award, however the Department has now installed a comprehensive plan in this and other contracts which CA are responsible for which has meant that as of March the vast majority of national housing prime contract KPIs are now being met or exceeded.