Angus Brendan MacNeil – 2015 Parliamentary Question to the Department for Energy and Climate Change

The below Parliamentary question was asked by Angus Brendan MacNeil on 2015-11-25.

To ask the Secretary of State for Energy and Climate Change, what estimate she has made of the value of compensation given for delayed switches in the energy market in the last 12 months for which records are available.

Andrea Leadsom

Each supplier is responsible for managing complaints about delayed switches. Suppliers must have in place a process for handling complaints, including those concerning delayed switches. This process includes a requirement to explain to the customer the remedies available, including compensation and remedial action.

Ofgem will take enforcement action against suppliers who unjustifiably block customers switching to a new supplier and can instruct suppliers to pay compensation to customers who lose out financially.