Andrew Percy – 2015 Parliamentary Question to the Department for Culture, Media and Sport

The below Parliamentary question was asked by Andrew Percy on 2015-11-05.

To ask the Secretary of State for Culture, Media and Sport, what assessment his Department has made of Ofcom’s programme to monitor and enforce the cancellation and termination arrangements of different providers; and what steps he is taking to ensure that consumers can easily leave their communications contracts in future.

Mr Edward Vaizey

In June 2015, Ofcom launched a monitoring and enforcement programme to assess the cancellation and termination arrangements of communications providers, and the impact these have on consumers’ ability to exit their communications service contract quickly, conveniently and without error. We will discuss with Ofcom any findings from its programme that show consumers have difficulty ending contracts, and work with them to identify whether action needs to be taken.