Karen Lumley – 2016 Parliamentary Question to the HM Treasury

The below Parliamentary question was asked by Karen Lumley on 2016-10-20.

To ask Mr Chancellor of the Exchequer, how many letters of complaint to HM Revenue and Customs have been responded to within 28 days in the latest period for which figures are available.

Jane Ellison

HM Revenue and Customs uses a 15 working day response target for complaints. As at the beginning of October, for the year to date the Department’s 15 day response performance stands at 75%.