Chi Onwurah – 2016 Parliamentary Question to the Department for Business, Energy and Industrial Strategy

The below Parliamentary question was asked by Chi Onwurah on 2016-10-18.

To ask the Secretary of State for Business, Energy and Industrial Strategy, what consumer protection is available for people who book and pay for accommodation through Airbnb and then find that the accommodation does not exist.

Margot James

Consumer protection is a cornerstone of a well-functioning economy that works for everyone. As such, all UK consumers, including those in the sharing economy, are covered by consumer protection regulations against unfair commercial practices.

As the sharing economy continues to grow and diversify an important part of the success of companies, such as AirBnB, will be ensuring the safety and confidence of consumers is paramount. The Government has worked closely with sharing economy businesses and recognises that a number of companies are taking welcome steps to achieve this. Alongside this, the trade body SEUK, has recently developed a Kitemark to give consumers increased trust and confidence.

The Government will continue to work with industry to consider what further steps may be necessary to ensure consumers are adequately protected as part of a sharing economy that works for all.