Diana Johnson – 2016 Parliamentary Question to the HM Treasury
The below Parliamentary question was asked by Diana Johnson on 2016-10-13.
To ask Mr Chancellor of the Exchequer, how much has been paid to Concentrix for revising tax credit offers in a way which was initially thought to be correct; and if any of that amount can be subsequently recovered should those decisions be successfully appealed.
Jane Ellison
As at 17th October, payments made to Concentrix, in line with contracted charging and payment mechanisms, to date total £15,495,971 plus VAT.
HM Revenue and Customs pays Concentrix within 25 working days of receipt of a valid and undisputed invoice. The contract provides for a commission payment of an initial invoice value, with a subsequent quarterly reconciliation mechanism which takes into account supplier performance via specific Quality Performance Indicators and Key Performance indicators.
Payment to Concentrix is reduced accordingly in line with the contract should they fail to meet performance targets.
The contract also provides for commission payments to be further corrected should savings, which have previously been reported by Concentrix, be adjusted following a successful appeal by a customer.
