Douglas Carswell – 2016 Parliamentary Question to the Department for Transport

The below Parliamentary question was asked by Douglas Carswell on 2016-09-15.

To ask the Secretary of State for Transport, if he will make it his policy to seek compensation for passengers from Abellio Greater Anglia.

Paul Maynard

All franchised Train Operating Companies are required under their franchise agreement to have in place a Passenger’s Charter which will include arrangements for compensation for passengers.

Abellio Greater Anglia operate the Delay Repay passenger compensation system in their Passenger’s Charter under which all passengers are entitled to claim compensation for each delay of 30 minutes or more which they experience, whatever the cause. The entitlement is 50% compensation of the single fare for delays of 30 to 59 minutes and 100% of the single fare for delays of 60 minutes or more.