Louise Haigh – 2016 Parliamentary Question to the HM Treasury

The below Parliamentary question was asked by Louise Haigh on 2016-09-15.

To ask Mr Chancellor of the Exchequer, pursuant to the Urgent Question of 14 September 2016, on Concentrix, what processes and procedures he plans to put in place to learn lessons from that contract; and if he will make a statement.

Jane Ellison

HM Revenue and Customs (HMRC) critically reviews the performance of all contracts, appropriately evaluating the quality of performance, business benefits and value for money derived in order to inform HMRC strategy and procurement requirements going forward. As such, an appropriate evaluation of the contract with Concentrix will be conducted to inform HMRC strategic thinking for the future. In addition, such consideration will be informed by Parliamentary scrutiny resulting from select committee hearings.