Louise Haigh – 2016 Parliamentary Question to the HM Treasury

The below Parliamentary question was asked by Louise Haigh on 2016-09-15.

To ask Mr Chancellor of the Exchequer, what estimate he has made of the number of tax credit cases awaiting consideration by Concentrix.

Jane Ellison

As at 12 October 2016, 181,054 cases have been passed to HM Revenue and Customs by Concentrix of which 149,211 have been resolved. Of the cases remaining with Concentrix, there are currently 4,385 outstanding cases for consideration. These are the cases that are yet to be worked and/or receive a decision around entitlement.