Jon Trickett – 2016 Parliamentary Question to the Department of Health

The below Parliamentary question was asked by Jon Trickett on 2016-09-12.

To ask the Secretary of State for Health, what the time period is within which NHS England has to respond to patients’ complaints.

Mr Philip Dunne

The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009 provide the legislative framework within which NHS complaints must be handled.

There is no set timescale, though the body receiving the complaint must have arrangements in place to ensure it is dealt with efficiently, and the complainant receives a timely response.