Chris Stephens – 2016 Parliamentary Question to the Department for Work and Pensions

The below Parliamentary question was asked by Chris Stephens on 2016-09-02.

To ask the Secretary of State for Work and Pensions, what materials are available to his Department’s staff for the purposes of training on universal credit.

Damian Hinds

DWP staff have access to a comprehensive Universal Credit learning framework that is designed to build their core skills and knowledge to enable them to effectively undertake their role covering all national roll-out tranches of Universal Credit.

This includes:

• knowledge and skills modules ensuring each member of staff can support and coach individual customer’s needs, including those with complex circumstances / health and well being
• system practice that mirrors the full rollout of the Universal Credit system
• period of consolidation and on the job coaching to ensure the member of staff is fully competent

Each individual member of staff, dependant on their job role, individual experience and previous formal learning, will complete a Learning Needs Analysis that will determine the length of the Universal Credit learning, consolidation requirements and the learning they will undertake.