Anna Turley – 2016 Parliamentary Question to the Department for Transport

The below Parliamentary question was asked by Anna Turley on 2016-07-11.

To ask the Secretary of State for Transport, what steps his Department is taking to support disabled passengers and passengers of reduced mobility on the Tees Valley Line for the duration of operation of Pacer trains.

Andrew Jones

The Northern franchise was recently awarded to Arriva Rail North, who took over operations in April 2016. Arriva Rail North sets out its policy for providing assistance to disabled passengers and passengers of reduced mobility in its Disabled People’s Protection Policy (DPPP). Publishing commitments to on-board assistance in a DPPP is a passenger train operating licence requirement and is approved by the Office of Rail and Road (ORR). Arriva Rail North is also required to participate in the national Passenger Assist scheme for pre-booking assistance.

‘Pacer’ trains operated by Arriva Rail North on the Tees Valley Line will be replaced ahead of the 2020 accessibility compliance deadline. From that date, all trains operated by Arriva Rail North will have to be compliant with the accessibility standards mandated by the Persons of Reduced Mobility Technical Specification for Interoperability (PRM-TSI). While Pacers do not meet the standards set out in the PRM-TSI, they do offer wheelchair spaces, audio announcements and manual boarding ramps to assist disabled passengers and persons of reduced mobility when travelling.