Ben Howlett – 2016 Parliamentary Question to the Department for Transport

The below Parliamentary question was asked by Ben Howlett on 2016-06-15.

To ask the Secretary of State for Transport, if his Department will introduce a time scale that insurance companies must comply with for responding to correspondence relating to car accidents.

Andrew Jones

It is important that insurance companies are able to fully investigate any claim that they receive. Cases will vary in their complexity and so timescales need to be flexible to ensure that all issues are considered fairly for the benefit of all parties involved. The motor insurance industry is very competitive so it is in their own interest to resolve these cases in a timely manner. Customers can contact their insurance companies and the Financial Ombudsman if they are unhappy about the service they have received.