The Countess of Mar – 2016 Parliamentary Question to the Department for Work and Pensions

The below Parliamentary question was asked by The Countess of Mar on 2016-06-09.

To ask Her Majesty’s Government whether there is any provision for people claiming Personal Independence Payments who have difficulty in completing questions by hand to be able to complete the forms electronically; and if not, whether they plan to introduce such a facility.

Baroness Altmann

We are developing a digital service for claiming Personal Independence Payment (PIP) which brings the current PIP telephony claim and paper form together.

We have tested a number of different design approaches with users and, based on feedback, are developing an application process that is more tailored to individual needs. From April 2016 we started making the online PIP claim available to a small number of PIP claimants on a voluntary basis. This will allow us to get direct feedback, make ongoing improvements and ensure this new service is effective and secure before it is available nationally.