Jim Shannon – 2016 Parliamentary Question to the Department for Culture, Media and Sport

The below Parliamentary question was asked by Jim Shannon on 2016-05-23.

To ask the Secretary of State for Culture, Media and Sport, what discussions he has had with BT on the time taken to repair faulty telephone lines.

Mr Edward Vaizey

Ministers have raised the issue of the time taken for service requests and repairs with senior management at BT and Openreach.

Government supports the measures Ofcom announced in its Digital Communications Review to address the problem across all communication service providers, including: raising minimum standards for the time taken to install new lines and make repairs; and encouraging proactive behaviour in the maintenance of the network. Government expects Openreach’s performance to be consistently above the minimum standard.