Keith Vaz – 2016 Parliamentary Question to the Home Office

The below Parliamentary question was asked by Keith Vaz on 2016-03-07.

To ask the Secretary of State for the Home Department, for what reasons only four of the 10 ePassport gates at Luton Airport were in operation between 7pm and 8pm on 26 February 2016.

James Brokenshire

The numbers of ePassport gates in use is an operational decision for Border Force and are flexed according to need. On the evening in question, there was a high proportion of arriving passengers using ID cards who were ineligible to use the gates. Officers were therefore redeployed to the manual immigration desks to assist with the majority of passengers requiring manual checks.

Waiting times between 19.00 and 20.00 were within agreed service level agreements, with queue measurements for passengers at the ePassport gates being no more than 8 minutes and those at the manual control being no more than 21 minutes.